This the support statement for Play SQL. Please note:
- I'll make everything I can to provide Equally Legendary Support, to match the one you have from Atlassian!
- Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
- As with any support, there is no guarantee that bugs can be fixed in a limited timeframe, that developments will be made specifically for you or that the root cause of your issue will be found. It is recommended to backup your database before performing administrative operations.
How to get "Equally Legendary Support"
Are you used to Atlassian's Legendary Support? Play SQL will do its best to match it!
| Medium | Links |
|---|---|
| Web-based | Browse https://documentation.play-sql.com |
| Answers | Browse the "Play SQL" tag on Answers (or Ask on this tag) |
| By JIRA | https://playsql.atlassian.net, project Support |
| By email | playsql+public@gmail.com |
Business hours
Play SQL is located in France. Germany and UK have the best support response. I recommend using http://www.worldtimebuddy.com/ for easy conversion.
| Timezone | Most responsive support | Dinner time | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| France (Play SQL) | 8 | 9 | 10:00 | 11:00 | 12:00 | 13:00 | 14:00 | 15:00 | 16:00 | 17:00 | 18:00 | 19 | 20 | 21 | 22 | 23 | 0:00 | 1am+ |
| San Francisco, USA | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm+ |
| Sydney, Australia | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am+ |
I often work in the evenings but I make no commitment in advance.
Business days
Work is from Monday to Friday. Play SQL will make its best to provide a one-week notice for days with degraded support.
| Period | Normal Support | 6hrs support | No Support |
|---|---|---|---|
| Description | Support operating in normal mode | Level 1 and 2 in 6 hours | Support is provided in best effort mode, according to availability of emails on my iPad. |
| Monday to Friday |  | ||
| Monday, 16th Dec 2014 | | ||
| 17th - 20 Dec | | ||
| 23rd Dec - 3rd Jan 2014 | Christmas Holiday |