This the support statement for Play SQL.
| Status | IN PROBATION |
|---|---|
| Date | From 30/10/2013 to 30/12/2013 (2 months) |
Please note:
- Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
- As with any support, there is no guarantee that bugs can be fixed in a limited timeframe or that developments will be made specifically for you.
- However, I'm always happy to gather customer feedback and it's important to me to deliver a tool that people desire.
How to get "Equally Legendary Support"
Are you used to Atlassian's Legendary Support? Play SQL will do its best to match it!
| Medium | Links |
|---|---|
| Web-based | Browse https://documentation.play-sql.com |
| Answers | Browse the "Play SQL" tag on Answers (or Ask on this tag) |
| By JIRA | https://playsql.atlassian.net, project Support |
| By email | playsql+public@gmail.com |
Business hours
Play SQL is located in France. Germany and UK have the best support response. I recommend using http://www.worldtimebuddy.com/ for easy conversion.
| Timezone | Most responsive support | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| France (Play SQL) | 8 | 9 | 10:00 | 11:00 | 12:00 | 13:00 | 14:00 | 15:00 | 16:00 | 17:00 | 18:00 | 19 | 20 | 21 | 22 | 23 | 0:00 | 1am+ |
| San Francisco, USA | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12am | 1pm | 2pm | 3pm | 4pm | 5pm+ |
| Sydney, Australia | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am+ |
I often work in the evenings but I make no commitment in advance.
Business days
Work is from Monday to Friday. Play SQL will make its best to provide a one-week notice for days with degraded support.
| Period | Normal Support | 6hrs support | No Support |
|---|---|---|---|
| Description | Support operating in normal mode | Level 1 and 2 in 6 hours | Support is provided in best effort mode, according to availability of emails on my iPad. |
| Monday to Friday |  | ||
| 23rd Dec - 3rd Jan 2014 | Christmas Holiday |