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Work is from Monday to Friday. Days Play SQL will make its best to provide a one-week notice for days with degraded support will be written in this table at least one week in advance.
| Period | Normal Support | 6hrs support | No Support |
|---|---|---|---|
| Description | Support operating in normal mode | Level 1 and 2 will be answered within in 6 hours | Support is provided in best effort mode, according to availability of emails on my iPad. |
| Monday to Friday |  | ||
| 23rd Dec - 3rd Jan 2014 | Christmas Holiday |
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