Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 14 Next »

This the support statement for Play SQL. Please note:

  • I'll make everything I can to provide Equally Legendary Support, to match the one you have from Atlassian!
  • Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
  • As with any support, there is no guarantee that bugs can be fixed in a limited timeframe, that developments will be made specifically for you or that the root cause of your issue will be found. It is recommended to backup your database before performing administrative operations.

Business hours

Play SQL is located in France. Germany and UK have the best support response. I recommend using http://www.worldtimebuddy.com/ for easy conversion.

Timezone  Most responsive supportDinner time 
France (Play SQL)8910:0011:0012:0013:0014:0015:0016:0017:0018:0019202122230:001am+
San Francisco, USA11pm12am1am2am3am4am5am6am7am8am9am10am11am12pm1pm2pm3pm4pm+
Sydney, Australia6pm7pm8pm9pm10pm11pm12am1am2am3am4am5am6am7am8am9am10am11am+

I often work in the evenings but I make no commitment in advance.

How to get "Equally Legendary Support"

Are you used to Atlassian's Legendary Support? Play SQL will do its best to match it!

MediumLinks
Web-basedBrowse https://documentation.play-sql.com
AnswersBrowse the "Play SQL" tag on Answers (or Ask on this tag)
By JIRAhttps://playsql.atlassian.net, project Support
By emailplaysql+public@gmail.com

Business days

Work is from Monday to Friday. Play SQL will make its best to provide a one-week notice for days with degraded support.

PeriodNormal Support6hrs supportNo Support
DescriptionSupport operating in normal modeLevel 1 and 2 in 6 hoursSupport is provided in best effort mode, according to availability of emails on my iPad.
Monday to Friday(tick)  
Monday, 16th Dec 2014 (tick) 
17th - 20 Dec (tick) 
23rd Dec - 3rd Jan 2014  (tick) Christmas Holiday

 

 

  • No labels