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Response times
Type | |
|---|---|
4hrs (1/2 day) | Data Center and Cloud apps with High or Blocking priority, if this priority is relevantData Center apps with Blocking and High priority. |
8hrs (1 working day) | Cloud apps with Priority High and Medium priority, Data Center and Cloud apps , with Priority “Low Priority”priority. |
3 days | Data Center and Cloud apps if no priority is selectedwith Low priority or without priority. |
Our public target is to provide an answer within the above times:
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