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Step 1 | Create a support request on https://playsqlsupport.atlassianrequirementyogi.net/servicedeskcom. Don't forget to mention "Data Center" to be in the right queue.  | We actively monitor the response times on this queue. Response times are explicited above. |
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Step 2 | Please wait. We have received your request and we will answer. | If we do not answer within the due timeframe, proceed to the next section. |
Step 3 | Please do not escalate when you are not meeting a blocking issue which have received no answer. In the support request, click "Escalate".  | We will receive an email on our mobile phones, telling us you Our target on escalation is to provide an answer within 4hrs during working days. |
Step 4 | Contact the manager using the email address received in the |
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