...
| Period | Normal Support | 6hrs support | No Support |
|---|---|---|---|
| Description | Support operating in normal mode | Level 1 and 2 in 6 hours | Support is provided in best effort mode, according to availability of emails on my iPad. |
| Monday to Friday |  | ||
| Monday, 16th Dec 2014 | | ||
| 17th - 20 Dec | | ||
| 23rd Dec - 3rd Jan 2014 | Christmas Holiday |
...