Support
The best way to contact us is the Service Desk portal.
| Medium | Best | Links |
|---|---|---|
| Documentation | Browse https://documentation.play-sql.com | |
| Service desk portal |  Use this for questions and bug reports → | https://playsql.atlassian.net/servicedesk |
| support@play-sql.com | ||
| JIRA | https://playsql.atlassian.net |
Response times
| Excerpt |
|---|
Our public target is to provide an answer within:
Internally, we plan for better response times. Our working hours are:
This SLA is an information of intent, and does not engage Play SQL in any way. Bugfixes and improvements are explicitly not part of any SLA, as software complexity makes it difficult to estimate the timeframe. |
Temporary leave notice
- Unavailable on
- Unavailable from to
- Unavailable from to
Data Center escalation process
Data Center customers operate our products in mission critical environments and want to feel confident that if issues arise they can be addressed quickly. We want to reassure them that we'll monitor the response times to their support requests:
| Step 1 | Create a support request on https://playsql.atlassian.net/servicedesk. Don't forget to mention "Data Center" to be in the right queue.
| We actively monitor the response times on this queue. Response times are explicited above. |
|---|---|---|
| Step 2 | In the support request, click "Escalate".
| We will receive an email on our mobile phones, telling us you Our target on escalation is to provide an answer within 4hrs during working days. |
| Step 3 | Contact the manager using the email address received in the request confirmation. |
