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This the support statement for Play SQL. Please note:

  • Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
  • As with any support, there is no guarantee that bugs can be fixed in a limited timeframe, that developments will be made specifically for you or that the root cause of your issue will be found. It is recommended to backup your database before performing administrative operations.

Support

The best way to contact us is the Service Desk portal. 

MediumBestLinks
Documentation
Browse https://documentation.play-sql.com
Service desk portal(tick) Use this for questions and bug reports →https://playsql.atlassian.net/servicedesk
Email
support@play-sql.com
JIRA
https://playsql.atlassian.net

Business hours

Play SQL is located in France. Use http://www.worldtimebuddy.com/ for easy conversion.

TimezoneMost responsive supportFrance (Play SQL)8910:0011:0012:0013:0014:0015:0016:0017:0018:0019202122230:001am+San Francisco, USA11pm12am1am2am3am4am5am6am7am8am9am10am11am12pm1pm2pm3pm4pm+Sydney, Australia6pm7pm8pm9pm10pm11pm12am1am2am3am4am5am6am7am8am9am10am11am+

Temporary leave notice

  • Unavailable from  to  
    • Unavailable from  to 08 Aug

    Response times

    Excerpt

    Our public target is to provide an answer within:

    • 4hrs during working days for issues with the priority "Matter of hours"
    • 8hrs (1 working day) for issues with other priorities,
    • 3 days for non-Requirement Yogi apps.

    Internally, we plan for better response times. Our working hours are:

    • 10am to 6pm Paris time (CET in Winter / CEST in Summery)
    • Except on bank holidays and on temporary leave, provided on this page (Support times - SLA Statement),
    • We may have exceptional delays due to COVID-19.

    This SLA is an information of intent, and does not engage Play SQL in any way.

    Bugfixes and improvements are explicitly not part of any SLA, as software complexity makes it difficult to estimate the timeframe.


    Temporary leave notice

    • Unavailable on  
    • Unavailable from   to  
    • Unavailable from  to